The Most Powerful Chat Console Software. Say hello to 247CXchat.
True Innovation in customer reach..
247CXchat is arguably the most advanced chat console software available out there for customer contact centres (call centres). It consolidates 8+ customer support channels into one clean interface and maintains all chat & email support history in one view. Brings tons of efficiency and cost savings.
No Communication Limits
247CXchat comes with free & unlimited chat bandwidth. There is literally no communication limit or sessions limit in any chat channel (except SMS, where you buy bandwidth in bulk in advance)
Complement your call centre experience with follow up surveys & treats & issue resolution confirmation via chat channels.
Messaging is far more efficient and cool than call. Embed image, videos, audios, emojis, buttons and cool stuff to woo your customers.
Handle your support emails, service tickets, chat session tickets all in one system. Maintain single view of all customer service history.
A delightful chat console
Awesome UI and a Beast in functionality
Organisations which have implemented it so far have reported great cost savings, highly improved efficiency and sky-rocketing customer satisfaction scores. Imagine your customer chatting to you via messenger while holidaying in bahamas. There is no better word of mouth in the world than your own customer singing praises for you..
Intuitive threaded conversation views along with delivery receipts allow agents to act quickly and effectively.
Easy integration with existing systems
Rules & Events allow chat transcripts and customer data to be automatically submitted to external CRM systems.
Multi-channel through a single interface
Out of the box support for SMS and Facebook with capability to quickly add WhatsApp, Twitter, In-App and Email.
Profanity filters and alerts
Supervisors can define templates and lock them – making sure that all customer communication is controlled
Agent or Customer initiated contact
Cases can be created by agents or by inbound messages from customers – so no customer is left without help.
Real-time reporting and dashboards
Team managers have access to real-time dashboards allowing to take appropriate actions. Reports allow further analysis.
Downloadable reports allow further analysis to be carried out to improve customer service.
Supervisors have access to real-time dashboards allowing them to take appropriate actions.
in-App SDK Available
247CXchat SDK can be plugged-in in any of your iOS, Android, WinPhone Native or Hybrid Apps and can bring all those conversations within one single consolidated view
Supported Chat Apps Growing
Currently supports Facebook Messenger. Twitter, SMS, *WhatsApp, Line, Email & Web Chat Widgets. This list is growing. Contact us for future roadmap.
Integrate with Chatbots
Its damn easy to integrate with an e-Commerce or utility or financial services or any chatbot for that matter. Provide instant post order customer support and offer personalisation to the order, upsell more.
Supports Touch Menu & UI
Supports new UI Chat Widgets in Messenger and Twitter with action buttons and touch UI responses. Supports carousels and image,video,audio embedding and in-App touch responses
Case Study: Call Centre
This Multiple-Channels-In-One chat console has significantly reduced our inbound calls volumes.